Terms & Conditions

Welcome to Cultured. By using our website or placing an order, you agree to the following terms and conditions:

This website is operated by Cultured.
Throughout the site, the terms “we”, “us”, and “our” refer to Cultured.

By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws.

All our products are handcrafted and may vary slightly in appearance.

We reserve the right to modify product offerings, prices, or packaging without prior notice.

All orders are subject to acceptance and product availability.

Prices are listed in Kuwaiti Dinars (KD). Payments are processed securely through our third-party payment gateway. You agree to provide accurate billing and delivery information.

We currently deliver within Kuwait. Delivery times vary based on location and product availability.

Perishable items (like yogurt) must be refrigerated immediately upon receipt.

Due to the perishable nature of our products, we cannot accept returns once items have left our facility.

If you receive a damaged or incorrect order, please contact us within 24 hours at Culturedkw@gmail.com with a photo, and we will replace or refund the item as appropriate.

All content on this site — including text, graphics, logos, and photos — is the property of Cultured and may not be reproduced without written consent.

These terms are governed by the laws of the State of Kuwait. Any disputes shall be resolved under Kuwaiti jurisdiction.

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Because our products are fresh and perishable, we cannot accept returns after delivery.

However, we are committed to your satisfaction and will replace or refund items that arrive damaged, spoiled, or incorrect.

Refunds are processed via the original payment method within 5–10 business days once approved.

Cultured reserves the right to decline refunds for products that were not stored properly after delivery.

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At Cultured, your privacy and trust are important to us.

This Privacy Policy explains how we collect, use, and protect your personal information.

We collect personal details such as your name, address, email, and phone number when you place an order, sign up for updates, or contact us.

We also collect non-personal information such as website usage data to improve your experience.

We use your information to:

We never sell or share your information with third parties except those essential to payment processing and delivery.

All payments are processed securely through a certified third-party payment gateway.

Cultured does not store your credit card details.

Our website uses cookies to personalize your experience and analyze traffic. You may disable cookies in your browser settings.

You may request to access, update, or delete your personal data by contacting us at Culturedkw@gmail.com.

For questions about privacy, please email us at Culturedkw@gmail.com.